It’s the place where passengers go with questions about anything and everything to do with the airport and then some.
Where do I go to get a taxi? What fun things are there to do in Charleston? Where’s the restroom? Is there some place in the airport to eat before my flight? Where’s baggage claim? Can you give me directions? Does my hotel have a shuttle?
No question goes unanswered by the seven-person team that runs the CHS Information Desk. On Nov. 5, the desk moved to baggage claim. The move is temporary while a new Information Desk isbuilt and while the front of the terminal is renovated.
When built, the new Information Desk will be just a few feet down the hall with a team that continues to provide great customer service to passengers and visitors alike.
The $189 million Terminal Redevelopment and Improvement Program (TRIP) will transform Charleston International Airport into a modern, bright and updated facility that evokes Charleston history and culture and provide passengers with a great travel experience. The airport will expand one of its concourses, build five new gates, modernize its baggage handling systems, create a consolidated security screening checkpoint, upgrade airline check-in stations and welcome a variety of retail stores, pubs and restaurants for passengers to enjoy.
TRIP construction is scheduled to be completed by November 2015.