Southwest opens its new ticket counter


Southwest Airlines has a new home in the airline ticketing hall thanks to the terminal redevelopment project at Charleston International Airport.

Today the airline began operating in its new check-in counter adjacent to the consolidated security checkpoint. The Ticketing Hall renovation is part of the $189 million Terminal Redevelopment and Improvement Program. TRIP construction began in 2012 and will transform the entire airport.

“Opening the new Southwest Airlines ticket counter puts us one step closer to completing renovations in our Ticketing Hall,” said Paul Campbell, executive director and chief executive officer for the Charleston County Aviation Authority. “Renovation will start soon on the old Southwest ticket counter so that later this year Delta can move from its temporary location into its final home adjacent to the consolidated checkpoint.”

The new ticketing area features overhead monitors with airline and flight information, low-rise quartz countertops that are easily accessible to those in wheelchairs, blade lighting and expansive windows for a brighter look. Architectural details such as the ticket counter trellises and the color pallet are tied to Charleston history and architecture.

Southwest is just the latest of the CHS airlines to move into renovated space. In December 2014, JetBlue and United Airlines were the first to move to renovated space in the ticketing hall. American Airlines and US Airways followed in March along with new airlines Porter and Silver.

The old Southwest ticket counter will be renovated for Delta Air Lines. Delta’s move this fall will complete the ticketing hall renovations.

Most of the terminal renovation is expected to be complete by the end of the year. Work on the Concourse A renovations will be complete in early 2016. Through construction, the airport terminal will grow from approximately 330,000 square feet to 429,000 square feet.

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